POLICIES
Straight answers on what we ship, how long it takes, and how we make it right when something goes sideways.
Free standard shipping on orders over $99. Below that, flat-rate shipping calculated at checkout.
Orders placed before 12pm PT ship the same business day; otherwise next business day. Standard delivery 3–5 business days from ship date. Expedited and overnight options available at checkout.
We ship anywhere in the contiguous United States. International, Alaska, Hawaii, and PO boxes — email support@goldencoastbeauty.com for a custom quote.
Because everything we ship is a personal-care product, we can't take it back once your order's on its way — but you're never stuck with a bad order.
Not sure on shade or quantity? Email support@goldencoastbeauty.com before you order and we'll help you pick — we'd rather get it right the first time.
Arrived damaged, wrong, or never showed? That's on us. See "Damaged or missing" below and we'll make it right with a free replacement.
If your package arrives damaged or anything's missing, email support@goldencoastbeauty.com within 7 days of delivery with a photo of the issue and your order number. We replace it free — no return required.
Tracking shows delivered but you don't have it? Check with neighbours and your local carrier first (it usually shows up within 48 hours). If it doesn't, same email, same window — we'll file a claim and reship.